This article will break down how to make a new reservation in Cendyn Call Center.

• Select a Property from the second dropdown field
• Click the Calendar icon to start your availability search

• Select the number of adults and children
• Enter the number of nights
  • Alternatively, click the dates on the calendar to select a date range
• For availability of unlisted rate plans, enter an Offer Code
• Click Apply to continue

• Click Search Special Offers to find specific rate plans

• Select a type of offer code from the dropdown, complete the field and click Search

• Click on Search Availability to see your search results

• The results can be sorted by Rate Plan or by Room Type

• Click on Select to add the room to the basket

• The selection now shows at the bottom of the page. Click on Complete Reservation to continue.

• Complete the Main Guest Information  section

• For a returning guest, enter the Member ID if applicable

• Enter the Mailing Address

• Enter the Booker Information

• If the property has Guest Preference Questions available, they can be answered here

• In the Reporting Information section, you can add Travel Agent details if available

• Enter any comments if applicable and click on +Add Comment

• Use the dropdown field to include Add-Ons

• Enter the payment details and click Complete Reservation

• A confirmation number will be generated and show on the next screen as seen below