This article will break down how to make a new reservation in Cendyn Call Center.

• Select a Property from the first dropdown field to start your search

• Select a Date Range or enter the number of nights

• Enter the number of rooms and the Occupancy

• Entering a specific Code or Keyword may restrict the availability search based on your selection

• Click on Search Availability to see your search results

• The results can be sorted by Rate Plan

•  or by  Room Type

• Click on Select to add the room to the basket

• The selection now shows at the bottom of the page. Click on it to continue.

• In this segment you can:
  • Remove the selected room by clicking on the x  on the left hand side
  • Add an additional room by clicking on Select another room on the right hand side
• Click on Complete Reservation to continue

• Enter the Guest Information, including Rewards or Loyalty details if applicable
• Click on +Add to add additional guests to the booking

• If the property has Guest Preference Questions available, they can be answered here

• Enter a primary email address for the booking
• Select whether this contact should receive notification emails

• The Settlement segment displays a breakdown of the booking costs. Enter the guest's payment information
• You may click on Addons and Comments to add additional information or available supplements
• Once completed, click on Complete Reservation