A Call Center agent has the possibility to cancel a reservation, if the correct permissions have been set up in the CRS.

To cancel a reservation, navigate to the reservation detail screen. 

Notes
Click here to learn how to search for an existing reservation

• Click on the  Cancel button

• If it falls outside the cancellation window, details of the penalty charges will be displayed  on the screen

• Cancellations falling within the cancellation window won't be charged. If applicable, the guest will be eligible for a refund. 

• Select a cancellation reason from the dropdown field
• Ensure a cancellation email is sent to the guest and add an additional email if required
• Click on Confirm & Cancel

• The status and cancellation number show at the top of the screen