Cendyn Call Center is used by our agents to make new reservations or amend existing ones. 

Properties available in the CRS can be found in the Call Center application. This allows agents to effortlessly retrieve all the necessary information to facilitate seamless reservation experiences for guests.

The following articles provide detail explanations on how to successfully make, retrieve or change a reservation:

New Reservations

Making a new reservation

Adding multiple rooms to a reservation

New reservations for loyalty guests

Existing Reservations

Searching, modifying and cancelling reservations

Additional Reservation Settings

Overriding a rate pricing

A-la-carte Add-Ons

Adding guest preferences to a reservation