Call Center 4.0 is used by our agents to make new reservations or amend existing ones. 

Properties available in the CRS can be found in CC 4.0. This allows agents to effortlessly retrieve all the necessary information to facilitate seamless reservation experiences for guests.

The following articles provide detail explanations on how to successfully make, retrieve or change a booking:

New Reservation

Making a new reservation

Adding multiple rooms to a reservation

Existing Reservation

Searching for a reservation

Modifying a reservation

Cancelling a reservation

Additional Reservation Settings

Overriding a rate pricing

A-la-carte Add-Ons

Adding guest preferences to a reservation