Call Center 4.0 is used by our agents to make new reservations or amend existing ones.
Properties available in the CRS can be found in CC 4.0. This allows agents to effortlessly retrieve all the necessary information to facilitate seamless reservation experiences for guests.
The following articles provide detail explanations on how to successfully make, retrieve or change a booking:
New Reservation
Adding multiple rooms to a reservation
Existing Reservation
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