ADA means "The Americans with Disabilities Act" that prohibits discrimination against individuals
with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.​

ADA Compliance  

Minimize errors: Build websites with as few WCAG 2.1 level A & AA issues/errors as possible. ​

Ability to use a screen reader: Booking can be made utilizing a screen reader for visually impaired guests. ​

Ability to navigate with a keyboard: All pages and features of your website can be navigated and accessed using a keyboard / arrow only, without using a mouse​.

Closed captions: All videos should include closed captions for the hearing impaired.​

Accessibility statement: Maintain an Accessibility statement on the website.​

Hotel accessibility features: The hotel’s physical accessibility assets are described on the website (eg: accessible rooms, accessible room features, ramps etc.). These descriptions should include specific accessibility features of common areas, and of specific accessible rooms.​

Bookable accessible rooms: Accessible rooms are bookable online via the website. ​

Ongoing training: Regularly train any team members editing content on accessibility best practices. ​

Ongoing audits: Periodically audit the site for WCAG 2.1 level A & AA issues using an automated tool, although be aware that automated tools, while helpful, will not catch all accessibility issues. Testing should also involve “live user” testing to catch accessibility errors.​

Log of audits and remediation: Maintain a log of the last audit performed and progress being made to remedy issues identified. ​

Documentation: Document the above which can be used to demonstrate the Accessibility Program should questions arise. ​

Implementing the above items will further hotels’ efforts to provide a consistent website experience to all guests.

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