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**RESOLVED** Cendyn Service Incident - 12 October 2023 - PMS HUB - Intermitten Errors

Summary

 

 

16:20 UTC | 12:20 EDT

The performance issue involving PMS HUB has been resolved. The results of our research identified inbound messages which contained invalid characters were causing errors. Thank you for your patience.

15:52 UTC | 11:52 EDT

Users of the Cendyn PMS HUB may experience an increase in errors when posting messages to the PMS HUB. Be assured that technical resources are actively investigation the issue.

10:20 UTC | 06:20 EDT

Cendyn is currently experiencing a system outage on PMS HUB. Users may experience an increase in system errors when retreiving or posting messages to the PMS HUB.

Contact Us

If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference number OUT-797.

Cendyn Customer Support

1-800-656-9114

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2 comments

Date Votes
  • Marcus Scott
    • Edited

    15:52 UTC | 11:52 EDT

    Users of the Cendyn PMS HUB may experience an increase in errors when posting messages to the PMS HUB. Be assured that technical resources are actively investigation the issue.

    0
  • Marcus Scott

    16:20 UTC | 12:20 EDT

    The performance issue involving PMS HUB has been resolved. The results of our research identified inbound messages which contained invalid characters were causing errors. Thank you for your patience.

    0

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