Dear Valued Customers,

We are excited to announce that Cendyn is launching a new release for our eLoyalty system, aimed at enhancing your experience and ensuring seamless operations. This update will take place on November 01, 2023, starting at 08:00 AM EDT.

Rest assured, we have carefully planned this release to minimize any potential impact on your operations. The impacted applications and downtime are listed below:

• Loyalty Admin Portal Downtime 5-10 minutes
• CRM API Downtime 5-10 minutes

Our team has worked diligently to ensure a smooth transition.

For any inquiries or assistance, please refrain from replying to this automated notification. Our dedicated Cendyn Global Customer Support team is ready to assist you directly at (800) 656-9114. When contacting us, kindly refer to the following internal Zendesk reference number: 809359.

At Cendyn, we are committed to providing you with the best service and solutions. Thank you for your continued support.

Best regards,

Cendyn Customer Support
1-800-656-9114