A well-maintained Frequently Asked Questions (FAQ) page is not just a convenience for guests; it's a strategic tool that enhances your online presence and guest satisfaction.
Use the Frequently Asked Questions module to create a comprehensive FAQ page to empower guests with self-service convenience, reduce the burden on customer service, improve SEO, address guest concerns, and reduce website bounce.
Creating and Editing Questions and Categories
- Select Frequently Asked Questions from the CMS dashboard.
- The Frequently Asked Questions Dashboard will appear. From the Questions tab, you can either edit existing questions/answers or create new ones. Similarly, the Categories tab allows for managing existing categories or creating new ones.
- To edit an existing question/answer, select the question or the edit action icon on the Questions tab. To create a new question, select Create Question.
- Enter the question and its corresponding answer in the designated fields. If you're utilizing categories, assign the relevant category to the question.
Categories can be used to organize questions into distinct groups, facilitating easy navigation and enhancing the overall user experience. When implementing categories on a page, you can choose to display all categories or only those relevant to the specific page's context. For instance, a main FAQ page might showcase all categories, while a dining page might only display questions and answers related to dining.
Adding Frequently Asked Questions to a Page
- To incorporate FAQs into a specific page, navigate to the Pages module and select the page that will receive the FAQ widget.
- Within the page's Content WYSIWYG editor, click the Insert Widget option.
- Select FAQ from the Widget Insertion menu.
- Configure the widget's settings as follows:
- Template: If multiple FAQ templates are available, choose the desired template. Typically, there's only one default FAQ template.
- Categories: Select the categories of questions to be displayed. By default, all categories are selected.
- Thumbnails: Choose whether to display thumbnail images for questions, categories, both, or neither.
- Start Mode: Determine how the questions initially appear on page load. Options include: all questions collapsed (questions show, answers hidden until interacted with), all questions expanded (questions and answers displayed), or first question expanded (default).