This Cendyn CRM article describes how to invite a new team member to Cendyn CRM. For deactivating or reactivating accounts, refer to the provided link.
To invite a new team member to Cendyn CRM, follow the instructions below:
Navigate to your profile and select My team.
The following My Team screen displays:
Select Invite User and fill out the information all fields (required fields are highlighted in red).
Enter the First Name, Last Name, and a Valid Email address for the user name.
Select the user's Language.
Select the user's Account Role to choose a pre-defined permission group for that user. Permission assigned to the selected role display below.
Select the hotel or hotels to assign the user to in the Hotel Filtering drop down.
If your organization has Cendyn B2B Sales, select the B2C & B2B profile view drop down to assign either B2C (guest profiles), B2B (B2B sales profiles), or Both modes for the user to have access.
Scroll to the bottom of the window and select Invite User to save the user.
When you save the user, a new account is created in "Pending" status and the user receives an activation email to the email address on file. From that email, the user can activate their account, setup their password and multi-factor authentication to access their account.
To deactivate or reactivate a user account, follow instructions in this article:
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