Summary
The performance issue involving RVNG has been resolved. Thank you for your patience.
18:55 UTC | 13:55 EST
The implementation of the change in the production environment has been completed. RVNG is back online and services are being restarted. The pending ARI and reservation notifications are being processed. The team is continuing to monitor the environment.
18:50 UTC | 13:50 EST
Testing of an alternative solution in the non-production environment was successful. We are proceeding with implementation of the solution in the production environment. This action will require a short period of downtime of RVNG. We will provide additional update once the application is brought back online.
18:05 UTC | 13:05 EST
Previous changes conducted to resolve the issue were unsuccessful. The team is testing alternative solution options in a non-production environment to determine if there would be any adverse conditions in the production environment.
17:05 UTC | 12:05 EST
Cendyn technical resources are continue to conduct the necessary steps to mitigate the event.
16:20 UTC | 11:20 EST
Cendyn technical resources have identified a database index that is performing poorly and are continue necessary steps to mitigate the event.
13:20 UTC | 08:20 EST
Cendyn is currently experiencing a system outage on RVNG. Users may experience an increase in system errors, transaction response times, or no access to the system.
Contact Us
If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference number 861701.
Cendyn Customer Support
1-800-656-9114
6 comments
**UPDATE**
15:20 UTC | 10:20 EST
Cendyn technical resources have identified a database index that is performing poorly and are continue necessary steps to mitigate the event.
**UPDATE**
17:05 UTC | 12:05 EST
Cendyn technical resources are continue to conduct the necessary steps to mitigate the event.
**UPDATE**
18:05 UTC | 13:05 EST
Previous changes conducted to resolve the issue were unsuccessful. The team is testing alternative solution options in a non-production environment to determine if there would be any adverse conditions in the production environment.
**UPDATE**
18:50 UTC | 13:50 EST
Testing of an alternative solution in the non-production environment was successful. We are proceeding with implementation of the solution in the production environment. This action will require a short period of downtime of RVNG. We will provide additional update once the application is brought back online.
**UPDATE**
18:55 UTC | 13:55 EST
The implementation of the change in the production environment has been completed. RVNG is back online and services are being restarted. The pending ARI and reservation notifications are being processed. The team is continuing to monitor the environment.
**RESOLVED**
19:00 UTC | 14:00 EST
The performance issue involving RVNG has been resolved. Thank you for your patience.
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