Release Notes - June 3, 2024

We're absolutely thrilled to announce that our next deployment on June 13, 2024, will enable the Digital Hotelier Booking Engine to seamlessly integrate with Cendyn Loyalty. And guess what? Minimal downtime is expected, so no need to worry!

Why is integrating the booking engine with a loyalty program so exciting, you ask?

Integrating your booking engine with a loyalty program offers a treasure trove of benefits, including:

Enhanced Customer Experience: Customers can effortlessly earn and redeem loyalty points directly through the booking engine. They can even filter rate plans based on their membership level when searching for reservations. This smooth and user-friendly process will boost customer satisfaction and loyalty.

Increased Direct Bookings: Encourage your customers to book directly through your platform instead of third-party sites. This means more money in your pocket as you dodge those pesky OTA commission fees.

Personalized Offers: The integration allows for more customized marketing and promotions. Tailor discounts, upgrades, and other incentives based on a customer's loyalty status and booking history to increase conversion rates.

Better Data Collection and Insights: Gain a comprehensive view of customer behavior. Use this valuable data to refine marketing strategies, enhance service offerings, and elevate the overall guest experience.

Improved Customer Retention: Loyalty programs incentivize repeat bookings. Customers can see immediate benefits from their loyalty points or status, encouraging them to return and book again and again.

Streamlined Operations: Automation is key! Integrating these systems can streamline many processes, such as applying discounts or points during booking and managing rewards, reducing the manual effort required by staff and boosting operational efficiency.

Competitive Advantage: Stand out from the crowd by offering an integrated, seamless experience. Customers are more likely to choose a brand that offers a straightforward and rewarding loyalty program.

Increased Revenue: Ultimately, the combination of increased direct bookings, repeat business, and effective cross-selling leads to higher overall revenue.

Integrating your booking engine with a loyalty program not only enhances the customer experience but also provides significant operational and financial benefits for your business.

So, if you're ready to dive into this exciting new opportunity, reach out to your Cendyn representative to learn about the next steps.