KPI is an abbreviation for Key Performance Indicator, which refers to data that has been collected, analyzed, and summarized to aid decision-making.

The CRM enables you to create your own KPIs based on your data.

To create new KPIs please follow these steps, go to Custom Dashboards > KPIs Management 

• Click the Create a new Chart button

• Name your KPI and select the type

• Add the KPI conditions using a previously saved segment or a new one by clicking on New Filter.

• Click Create New KPI  go to Create New Dashboard dropdown menu
• Enter the name of your dashboard and click Create 

• Once created, a new dashboard will be displayed in the left menu.
• Click the Manage KPIs button to configure it.

• Select the KPIs and charts for your dashboard by clicking on Manage KPIs