To open a new request, it's not mandatory to create an account on Zendesk.

However, we recommend creating an account to have visibility of your tickets and to cc other members of your team. This way, you can see the current status of your requests and how previous ones have been resolved.

Step 1: Access our help page.

Step 2: At the top, click on "submit a request."

Step 3: Scroll down to find a search bar where you should select the option to submit a support request.

Step 4: Fill the following points:

• Email address: add your corporate email address here.
• Subject: include a brief summary of your issue.
• What product do you need help with?: select "marketing services" here.
• Website domain: optionally, you can add your website domain.
• Property/Client: add the name of your hotel or chain.
• Description of the issue: describe your issue. Remember, the more detailed it is, the easier and faster it will be for the team to find a solution.
• Impact: optionally, choose the type of impact this issue has.
• Secondary email address: optionally, you can add another email address to send the resolution to.
• Attachments: attach files that may help resolve the issue.

Step 6: Click on "submit."

Step 7: Once you've clicked, a pop-up will appear with some recommended articles related to your question.

If any of these articles help you solve your query, click "yes, close my request," and the ticket will not be generated.

If, on the other hand, none of these articles help resolve the issue, you can click "no, I need help" and continue creating your request.