Summary
The performance issue involving Cendyn CRS has been resolved. Thank you for your patience.
18:30 UTC | 14:30 ET
Thank you for your patience while we continue to address the performance event with the Cendyn CRS. Please be advised that Cendyn technical teams are actively investigating the cause of the issue. During this event users may experience an increase in response times on GDS availability and booking transactions. Additionally, RT3 and RT4 Booking Engine users may experience an increase of rate parity issues. Please be advised that Cendyn technical teams are actively investigating the cause of the issue.
17:50 UTC | 13:50 ET
Cendyn is currently experiencing a system outage on Cendyn CRS. Users may experience an increase in system errors and transaction response times on GDS availability and booking requests.
Contact Us
If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference number 979533.
Cendyn Customer Support
1-800-656-9114
2 comments
**UPDATE**
18:30 UTC | 14:30 ET
Thank you for your patience while we continue to address the performance event with the Cendyn CRS. Please be advised that Cendyn technical teams are actively investigating the cause of the issue. During this event users may experience an increase in response times on GDS availability and booking transactions. Additionally, RT3 and RT4 Booking Engine users may experience an increase of rate parity issues. Please be advised that Cendyn technical teams are actively investigating the cause of the issue.
**RESOLVED**
Cendyn Service Incident - 10 September 2024 - Cendyn CRS - GDS Service Degradation
20:12 UTC | 16:12 ET
The performance issue involving Cendyn CRS has been resolved. Thank you for your patience.
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