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**RESOLVED** Cendyn Service Incident - 17 September 2024 - RT4 Call Center - Performance Event

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4 comments

  • Marcus Scott

    14:30 UTC | 10:30 ET

    Thank you for your patience while we continue to address the performance event impacting RT4 Call Center and Rate Match products. Please be advised that the Cendyn technical teams are actively developing a solution for this performance event.

    0
  • Marcus Scott

    15:45 UTC | 11:45 ET

    The development team has released a fix for the performance event impacted RT4 Call Center and Rate Match in the US environment. The team is proceeding with applying the same fix in the Boyd, Asian, and Venetian environments.

    0
  • Marcus Scott

    7:20 UTC | 13:20 ET

    Thank you for your patience. The fix for the performance event impacted RT4 Call Center and Rate Match has been deployed to all environments and the team is continuing to monitor.

    0
  • Marcus Scott

    17:20 UTC | 13:20 ET

    The performance issue involving RT4 Call Center and Rate Match has been resolved. Thank you for your patience.

    0

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