Summary
15:34 UTC | 11:34 ET
The performance issue involving RVNG has been resolved. Thank you for your patience.
13:33 UTC | 09:33 ET
The team has identified and applied a fix for the cause of the processing delays. Please be advised that the ARI messages are processing and we are to monitor the environment to ensure all messages are processed and no further issues are experienced.
12:37 UTC | 08:37 ET
Thank you for your patience as we continue to work towards a solution for the performance event impacting RVNG and Booking.com ARI messages. Please be assured that our technical teams are actively investigating the cause of the processing delay.
12:05 UTC | 08:05 ET
Cendyn is currently experiencing a system outage on RVNG. Users may experience a delay in processing ARI messages resulting in rate parity issues on Booking.com.
Contact Us
If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference number #988774.
Cendyn Customer Support
1-800-656-9114
3 comments
12:37 UTC | 08:37 ET
Thank you for your patience as we continue to work towards a solution for the performance event impacting RVNG and Booking.com ARI messages. Please be assured that our technical teams are actively investigating the cause of the processing delay.
13:33 UTC | 09:33 ET
The team has identified and applied a fix for the cause of the processing delays. Please be advised that the ARI messages are processing and we are to monitor the environment to ensure all messages are processed and no further issues are experienced.
15:34 UTC | 11:34 ET
The performance issue involving RVNG has been resolved. Thank you for your patience.
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