Summary
With assistance from our telecom provider, the performance issue involving RVNG has been resolved. Thank you for your patience.
20:27 UTC | 15:27 ET
Our technical teams have identified that an networking issue is causing the performance event with RVNG. We are actively engaged with our telecom provider whom are currently investigating the cause of the issue.
19:50 UTC | 14:50 ET
Thank you for your patience as we continue to work towards a resolution for the event impacting RVNG. Please be advised that our technical teams continue to research the cause of the event and additional updates will be provided at the earliest.
19:12 UTC | 14:12 ET
Thank you for your patience as we continue to work towards a resolution for the event impacting RVNG. In addition to the previous update advising RVNG was not accessible, we have determined that users of the Digital Hotelier IBE will also experience an increase of no available rooms errors when searching for availability.
18:41 UTC | 13:41 ET
The event impacting RVNG is currently being investigated by our technical teams. Please be advised that this event is impacting user access to the RVNG Admin (PMM) however the application remains operational.
17:44 UTC | 12:44 ET
Cendyn is currently experiencing a system outage on RVNG. Users may experience an increase in system errors, transaction response times, or no access to the system.
Contact Us
If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. Please mention this reference number 1042713.
Cendyn Customer Support
1-800-656-9114
5 comments
18:41 UTC | 13:41 ET
The event impacting RVNG is currently being investigated by our technical teams. Please be advised that this event is impacting user access to the RVNG Admin (PMM) however the application remains operational.
19:12 UTC | 14:12 ET
Thank you for your patience as we continue to work towards a resolution for the event impacting RVNG. In addition to the previous update advising RVNG was not accessible, we have determined that users of the Digital Hotelier IBE will also experience an increase of no available rooms errors when searching for availability.
19:50 UTC | 14:50 ET
Thank you for your patience as we continue to work towards a resolution for the event impacting RVNG. Please be advised that our technical teams continue to research the cause of the event and additional updates will be provided at the earliest.
20:27 UTC | 15:27 ET
Our technical teams have identified that an networking issue is causing the performance event with RVNG. We are actively engaged with our telecom provider whom are currently investigating the cause of the issue.
**RESOLVED**
21:42 UTC | 16:42 ET
With assistance from our telecom provider, the performance issue involving RVNG has been resolved. Thank you for your patience.
Please sign in to leave a comment.