Creating transactional email templates in Cendyn CRM is essential for delivering accurate and personalized communication to your guests. Follow the checklist below to design and implement effective transactional email templates that align with your operational and branding standards.

Match Templates to Event Types

Ensure you create a separate template for each event type, such as new reservations, modifications, or cancellations, to provide accurate and timely information.

Map Data Correctly

Verify that all personalization tags used for dynamic fields - such as rate code, room code, confirmation number, and other reservation details -  are properly mapped in the data dictionary to ensure accurate integration.

Include Custom Links (optional)

Add relevant links to provide additional resources, such as booking modification instructions, hotel policies, or exclusive offers for confirmed reservations.

Leverage Dynamic Content Features

Configure templates to adapt based on language preferences, event types, and booking conditions. 

Maintain Branding Standards

Ensure consistency across all transactional email templates by maintaining the same branding, formatting, and design elements.

Cendyn Learning Center
Enroll in the course Core Foundations - Cendyn CRM Email Templates to learn more about creating templates and configuring display conditions