Steps to add, deactivate, or reactivate users, plus login eligibility requirements and user deactivation policy.

Feature availability may vary.

Note: Only users who support the subscribing property or properties are eligible for a login. If individuals support multiple locations, all locations must be included in the subscription.

1. Login to the Knowland platform.
2. In the top right corner, click the icon with your initials to access Personal and Team Settings.
3. Under Team Settings, select User Management.

4. View and manage the user list, which defaults to showing all active users. 
5. To add a brand-new user, click the blue icon in the top right of Team Management.

Tip: First, check the inactive list (step 6) to see if the user is already listed. Attempting to add an inactive user will prompt an error.

6. To view inactive users, use the dropdown field and select Inactive.

7. To edit a user’s access, click the pencil icon on the far right:
   • To deactivate a user in the active list: Uncheck the Active box and click Save.
   • To activate a user in the inactive list: Check the Active box and click Save.

Note: User profiles will automatically deactivate after 180 days of inactivity. To regain access after this period, please contact client care.