Self-Reporting is a convenient and efficient way for properties to share event and meeting data. In return, you’ll gain access to exclusive industry insights. A report can be created within most Sales & Catering systems, including OPERA Cloud.

How do I Self-Report using OPERA Cloud?

1. Log into your OPERA account

• Click “Reports” in the top ribbon

• Click “Manage Reports” in the dropdown

 

2. Select “Events” in the “Report Group” dropdown

 

 

3. Navigate to “Event List Detailed”

 

• Click “Edit Report Parameters” in the bottom right-hand corner

 

4. Adjust the following on the Report Parameters page:

• Event Date From: Last seven (7) days
• Event Date End: Upcoming seven (7) days
• Event Status: DEFINITE and ACTUAL events

 

5. Click “Download As”

 

• Select “Delimited Data”
• Click the dropdown and select “Tab” on the delimiter

• Click “Download"

 

6. Open Excel:

• Select the “Data” section in the top ribbon

• Click “Get Data” —> ”From File” —> “From “Text/CSV”

• Find and open the saved report file in the File Explorer window
• A new window will pop up with all the data in a table format
  • Check if Delimiter is set to “Tab” at the top of the window. If not, click the dropdown to make
    the adjustment
  • Click “Load” at the bottom right-hand corner

• This will import the report into Excel. Each data field should be in its own column, and the first row should have all the row headers
• Save the file

7. Email the file to selfreporting@knowland.com

• Ensure the subject line is as follows: “Time to Self-Report: [Hotel Name], [Master Account ID]”.
  • Including the Master Account ID in the subject line will allow us to process the report more efficiently.
  • If you do not have your Master Account ID, please email your Account Manager or selfreporting@knowland.com.
  • When emailing, please include your property’s address for quick reference and verification.

Tips
Your specific configuration may provide different options than the above directions. For assistance,
please contact selfreporting@knowland.com or click here to schedule a call with our self-reporting specialist.

Notes
Knowland audits Self-Reporting properties on a weekly basis to ensure event accuracy. Missed reports will trigger an email to the property to resolve the missing data. After 3 weeks of missing files, the property’s Enhanced Data Collection access will be suspended until the missing files have been captured. Billing will not be suspended during these periods. Once all missing data has been captured, the access will be reactivated.