Self-Reporting is a convenient and efficient way for properties to share event and meeting data. In return, you’ll gain access to exclusive industry insights. A report can be created within most Sales & Catering systems, including EMS-Accruent.

How do I Self-Report using EMS-Accruent?

1. Log into your account and navigate to the “Reports” —> “Queries” —> “Query Builder.”

2. In Query Definitions click “New”

3. Save as Knowland Self Reporting

4. Add the following fields, then click “Ok”:

• Booking Event Name
• Customer
• Customer Type (External)
• Room Code
• Booking
• Date
• Event Start
• Event End

5. Navigate to “Reports” —>“Automated Delivery”

• Click “New”

• Set description as “Knowland Self Reporting Current Week”
• Automated Report Type: Query
• Query: Knowland Self Reporting
• Frequency: Weekly on Monday
• Send report at 9:00 am Eastern Time
• Reporting Period: Number of Days After Today: 7 Days, Include Today
• Email From: [Your email]
• Email Subject: “ Time to Self-Report to Knowland: [Hotel Name], [Master Account ID]”
  • If you do not have your Master Account ID, please email your Account Manager or selfreporting@knowland.com
• Email To: selfreporting@knowland.com

Tips
Your specific configuration may provide different options than the above directions. For assistance,
please contact selfreporting@knowland.com or click here to schedule a call with our self-reporting specialist.

Notes
Knowland audits Self-Reporting properties on a weekly basis to ensure event accuracy. Missed reports will trigger an email to the property to resolve the missing data. After 3 weeks of missing files, the property’s Enhanced Data Collection access will be suspended until the missing files have been captured. Billing will not be suspended during these periods. Once all missing data has been captured, the access will be reactivated.