• Self-Reporting is a convenient and efficient way for properties to share event and meeting data. In return, you’ll gain access to exclusive industry insights. A report can be created within most Sales & Catering systems, including Marriott CI/TY.

How do I Self-Report using Marriott CI/TY?

Create a Current Week Report:

1. Log into CITY

2. Select “Reporting” on the top ribbon

3. Click “Launch Reporting"

• Click the Menu Icon in the top left hand corner
• Select Teams Content Section
• Click “SFAWeb/CI Reporting”
• Hover over option “CR023- Property Detail and Summary Report” and click the 3 horizontal dots
• Click “Create a new job”

 

• Hover over Row 1 on the Steps table and click the pencil icon

• Under “Format Section”: Ensure “Excel” option is selected

 

4. Under “Delivery":

• • Check “Send Report by email”
  • Click “Edit Details”

• • In the “To” field: Add selfreporting@knowland.com and your team members who need to receive a copy of the email

• •  In the “Subject” field: Add “Time to Self-Report to Knowland: [insert Hotel Name], [insert Master Account ID]”
  • In the “Message” field: Add "Current Week"**
  • Under “Include the following with my message”:
    • Turn off “Include link”
    • Turn on “Attach report output”

•  
  • Click the arrow next to “Send report by email” at the top of the page

 

• • Click “Prompt” at the top of the page

• • • Click “Set Values” at the center

• • • Make the following adjustments:
      • In the “Select Report Output” section:  Ensure only “Function Revenue Detail” is checked
      • In the “Select at least on Date Range” section: Ensure only “Function Date” is checked
      • In the “Select Reporting Level” dropdown: Select “Property”
      • Under “Data Column Groups”: Ensure “Room Nights and Revenues” is unchecked
• Click “Next” at the bottom left-hand corner

5. Make the following adjustments in the Parameters page:

• Uncheck exclude Service Charge
• Under “Function Status”: Ensure only “Definite” and “Actual” are checked
• Under “Property Marsha Code” section: Search for the MARSHA code. When the code appears in the Results Section, click the code and then “Insert”
• Under the Date Range: Set the dropdown to “# of Days.” Type “7” in the blank box that appears***
• Under Quote Status: Ensure only “Definite” and “Actual” are checked

6. Click “Finish” at the bottom left-hand corner

7. In the page that pops up, click “Close” at the bottom right-hand corner

8. Click the Save Icon in the Top Blue Banner to save

• Select the “My Content Folder”
• In the “Save As:” field at the bottom type: Knowland Weekly Self Reporting: Current Week”
• At the bottom right-hand corner, click “Save”
• In the “To” field: Add selfreporting@knowland.com and your team members who need to receive a copy of the email

9. To run report manually, click the Blue Run Now Button

 

Create a Previous Week Report:

Complete steps 1-6 again with the following adjustments:

1. Log into CITY (return to Home Page)

2. Select “Reporting” on the top ribbon

3. Click “Launch Reporting"

• Click the Menu Icon in the top left hand corner
• Select Teams Content Section
• Click “SFAWeb/CI Reporting”
• Hover over option “CR023- Property Detail and Summary Report” and click the 3 horizontal dots
• Click “Create a new job”
• Hover over Row 1 on the Steps table and click the pencil icon
• Under “Format Section”: Ensure “Excel” option is selected

4. Under “Delivery":

• Check “Send Report by email”
• Click “Edit Details”
• In the “To” field: Add selfreporting@knowland.com and your team members who need to receive a copy of the email
•  In the “Subject” field: Add “Time to Self-Report to Knowland: [insert Hotel Name], [insert Master Account ID]”
• In the “Message” field: Add "Previous Week"
• Under “Include the following with my message”:
  • Turn off “Include link”
  • Turn on “Attach report output”
• Click the arrow next to “Send report by email” at the top of the page
• Click “Prompt” at the top of the page
• Click “Set Values” at the center
  • • Make the following adjustments:
      • In the “Select Report Output” section:  Ensure only “Function Revenue Detail” is checked
      • In the “Select at least on Date Range” section: Ensure only “Function Date” is checked
      • In the “Select Reporting Level” dropdown: Select “Property”
      • Under “Data Column Groups”: Ensure “Room Nights and Revenues” is unchecked
• Click “Next” at the bottom left-hand corner

5. Make the following adjustments in the Parameters page:

• • Uncheck exclude Service Charge
  • Under “Function Status”: Ensure only “Definite” and “Actual” are checked
  • Under “Property Marsha Code” section: Search for the MARSHA code. When the code appears in the Results Section, click the code and then “Insert”
  • Under the Date Range: Set the dropdown to “# of Days.” Type“-7” in the blank box that appears
  • Under Quote Status: Ensure only “Definite” and “Actual” are checked

6. Click “Finish” at the bottom left-hand corner

7. In the page that pops up, click “Close” at the bottom right-hand corner

8. Click the Save Icon in the Top Blue Banner to save

9. To run report manually, click the Blue Run Now Button

 

To Schedule Report Auto Delivery:

1. On the right hand side of the screen click “Schedule” underneath the blue button that says “Run Now”

2. When the pop out on the left hand side of screen appears click “Create Schedule”

3. Check the top of the page for a notification with a yellow caution triangle stating “Your Credentials are required to complete this operation.

• If present, Click “Renew”

4. Frequency

• Select Monday for “Repeat On” and deselect any other days that may be checked

5. Period

• Select any time, preferably in the AM

6. At the bottom right-hand corner, click “Save”

 

Tips
Your specific configuration may provide different options than the above directions. For assistance,
please contact selfreporting@knowland.com or click here to schedule a call with our self-reporting specialist.

Notes
Knowland audits Self-Reporting properties on a weekly basis to ensure event accuracy. Missed reports will trigger an email to the property to resolve the missing data. After 3 weeks of missing files, the property’s Enhanced Data Collection access will be suspended until the missing files have been captured. Billing will not be suspended during these periods. Once all missing data has been captured, the access will be reactivated.