Self-Reporting is a convenient and efficient way for properties to share event and meeting data. In return, you’ll gain access to exclusive industry insights. A report can be created within most Sales & Catering systems, including Tripleseat.

How do I Self-Report using Tripleseat?

1. Log into your Tripleseat account

2. Click “Reports” on the left sidebar

• Scroll to the “Event Details Report” section
• Click “Custom"

3. Click “Customize” on the next page

4. Adjust the following headers in the pop up:

• Event Details:
  • Date of Event: Date Range (select the Monday prior to the coming Sunday

• • Status: Check “Definite” and “Closed”

• Columns:
  • Click the red trash can icon in the Selected Columns section on the right hand side to clear the
    current selection
  • Check the following fields in the Column Groups:
    • Event
      • Name
      • Date
      • Start Time
      • End Time
      • Rooms
    • Booking
      • Name
    • Account and Contact
      • Account
      • Account Market Segment
  • Click “Run Report”

5. Click “Save” for first-time reports:

• Make the following adjustments in the pop up:
  • Enter “Knowland Self Reporting” under “Create new Report”
  • Select groups or individuals on your team you want to share the report with under “share this report
    with others”
• Click “Save”

6. Click “Export” in the upper right hand corner to expert the report as a csv.

7. Email the file to selfreporting@knowland.com

• Ensure the subject line is as follows: “Time to Self-Report: [Hotel Name], [Master Account ID]”.
  • Including the Master Account ID in the subject line will allow us to process the report more efficiently.
  • If you do not have your Master Account ID, please email your Account Manager or selfreporting@knowland.com.
  • When emailing, please include your property’s address for quick reference and verification.

Tips
Your specific configuration may provide different options than the above directions. For assistance,
please contact selfreporting@knowland.com or click here to schedule a call with our self-reporting specialist.

Notes
Knowland audits Self-Reporting properties on a weekly basis to ensure event accuracy. Missed reports will trigger an email to the property to resolve the missing data. After 3 weeks of missing files, the property’s Enhanced Data Collection access will be suspended until the missing files have been captured. Billing will not be suspended during these periods. Once all missing data has been captured, the access will be reactivated.