March 10, 2025

A new and improved login process is rolling out for all Cendyn CRM customers in the US on March 11, 2025 and customers in the EU on March 12, 2025.  Designed for stronger security, simplified access, and future Cendyn integrations, this update will provide a seamless Single Sign-On (SSO) experience while keeping your guests’ data protected.

What’s Changing?

• Single Sign-On – One login for Cendyn CRM and upcoming Cendyn products and integrations.
• Stronger Security – Users will continue to have Two-Factor Authentication (2FA/MFA), requiring a verification code at login via SMS or email for added protection.

Seamless Transition, No Downtime

The new login process will go live alongside the March release with no downtime or impact on application functions. There’s nothing you need to do in advance, but we recommend reviewing and deactivating any users who no longer need access.

How It Works

You will receive an activation email from noreply@login.cendyn.com. If you don’t see it in your inbox, be sure to check your spam folder.

Getting started is quick and easy:

1. Click the activation link in the email.
2. Reset your password (minimum security requirements apply).
3. Set up your preferred second authentication method (email or SMS).

That’s it! But just in case, we've prepared detailed instructions for you. Once set up, you can also reset your password or unlock your account directly from the login screen.

Admins, Take Note!

User management in Cendyn CRM remains just as simple, with minimal changes. Need help? Check out our step-by-step guides on the Cendyn Knowledge Cloud, and our support team is ready to assist if needed.

Stay tuned for a smoother, more secure login experience.