According to California law, reservations made more than 72 hours before check-in can be canceled without penalty within 24 hours of booking. However, for reservations made less than 72 hours before check-in, the 24-hour grace period does not apply, and cancellation fees may be charged.
Policy Configuration
Navigate to Policies > Add New
- Enter the Policy Name, Policy Code and a Description
- Select the Hold time
- Scroll down and click on Add a new cancellation window
- Ensure Allow Cancellation is checked
When unchecked, the reservation is non-cancelable and cannot be modified, displaying: This reservation cannot be modified and is non-cancelable.
- Set the cancellation window details.
The Booking Date cancellation window will only apply if the reservation is made 72 hours before the arrival date/time.
- Select the cancellation fee and save
- The cancellation window is set
- Click Save to confirm the changes
Booking Engine Display
Additional messaging will be displayed on the Cendyn Booking Engine (RT4) to show when a reservation can be canceled without charge and when penalties apply.
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