To enhance security, two-factor authentication (2FA) is enabled by default for all Cendyn CRS logins. Users must enter a verification code sent to their email address in order to access the CRS.

This is a default setting, therefore cannot be disabled.

Two Factor Authentication Set Up

Navigate to Homepage > My Account

• Click on two factor authentication and select enable via email

• To activate two-factor authentication using an app, click Enable via App
• Select yes to proceed

Viewing the existing verification settings

• Navigate to Users > User Management
• Find a user and click the Edit icon

• At least one of the Two-Factor Authentication options must be checked - users may select one or the other, or both.

• This will result in the user seeing the following prompt when trying to log into the CRS:

• Simultaneously,  a verification code (One Time Passcode - OTP ) will be sent to the user, as shown on the below email sample:

For the verification code to be sent successfully, the user's login email address must be active