RESOLVED ** 16:56 UTC | 12:56 ET

Mail sends in NextGuest CRM and @mail have been resolved. Mail resumed at 1451 UTC/1051 and has been flowing with no further incident. Do reach out to us with any concerns - please mention this internal reference number on your Support Ticket: 1127930

16:16 UTC | 12:16 ET

Our teams continue to monitor email sends. The mail sends have resumed. Do reach out to us with any concerns - please mention this internal reference number on your Support Ticket: 1127930

14:51 UTC | 10:51 ET

NextGuest CRM and @mail have resumed mail sends. The fix has been deployed. We will continue to monitor the delivery of mails. Do reach out to us with any concerns - please mention this internal reference number on your Support Ticket: 1127930

14:04 UTC | 10:04 ET

NextGuest CRM and @mail continue to have a mail delivery outage. We are actively deploying the required fix across our platform to resume email sends. We understand the urgency of the matter and are continuing to work with our Product teams and our Email Service Provider. Please mention this internal reference number on your Support Ticket: 1127930

13:33 UTC | 09:33 ET

NextGuest CRM and @mail continue to have a mail delivery outage. We have identified a solution with our Email Service Provider and changes are being deployed. We understand the urgency of the matter and are continuing to work with our Product teams and our Email Service Provider. Please mention this internal reference number on your Support Ticket: 1127930

13:08 UTC | 09:08 ET

NextGuest CRM and @mail continue to have a mail delivery outage. We are working with our Email Service Provider on the issue. At this time, hotels are experiencing no emails being sent from NextGuest or @mail services. We understand the urgency of the matter and are continuing to work with our Product teams and our Email Service Provider. Please mention this internal reference number on your Support Ticket: 1127930

08:00 UTC | 04:00 ET

Our systems are currently experiencing a SMTP outage. Our teams are working to remediate this issue as rapidly as possible

Contact Us

If you have questions, please do not reply to this automatically generated notification. As always, you may speak with Cendyn Global Customer Support directly at (800) 656-9114. 
 

Cendyn Customer Support

1-800-656-9114