Hot Tips!

Dealing with the effects of COVID-19? We’ve put together some tips and tricks for using eInsight CRM to deal with the effects and help you confidentially make it through to the other side.

• Track impact: Utilize eInsight CRM reports to gauge and assess the impact of the crisis at your hotel. Track cancellation impact with the Cancellation Report and track reservations still on the books with the Future Reservation Report.
• Marketing campaigns: Reach out to your Customer Experience Manager to discuss strategy and tactics for campaigns and communications during a crisis. Also view our recent crisis management guide on our website.
• Communicate with guests: Set up and adjust dynamic content and trigger campaigns to address the crisis in your messaging and tactics.
• Studio 
  • Create Dynamic Content
  • Edit Dynamic Content
  • Preview Dynamic Content
• HTML/Dynamic Content Editor
  • Create Dynamic Content
  • Edit Dynamic Content
  • Preview Dynamic Content
• Triggers
• Utilize & adjust Campaign Journeys
• More guidance: COVID-19 resources for eInsight customers

If you have any questions, please contact your Cendyn Client Success Team.