eNgage prompts are fully customizable to create a personalized check-in process integrated with your actual CRM data. We use your data to build rules that support your business goals as a hotelier while also providing your guests with a memorable check-in.
eNgage can be customized to empower and guide your front-line team to perform the tasks needed to achieve your particular business goals, whether revenue-based or focused on customer satisfaction. For example, build rules around room types to facilitate upgrade recommendations or around customer preferences to encourage local amenity recommendations. Or, invite guests to join your membership programs to increase guest retention.
eNgage preps your front desk, guest services and call center personnel to treat every guest like a VIP by displaying personalized real-time guest intelligence on past stays, room preferences and more.