Guestfolio - email statuses – Cendyn

You may see emails with certain statuses attached to them within your Guestfolio account. Below are their meanings.

Event	Criteria
Processed	Message has been received and is ready to be delivered.
Dropped	You may see the following drop reasons: Invalid SMTPAPI header Spam Content (if spam checker app enabled) Unsubscribed Address Bounced Address Spam Reporting Address Invalid
Delivered	Message has been successfully delivered to the receiving server.
Deferred	Recipient’s email server temporarily rejected message.
Bounced	Receiving server could not or would not accept message.
Opened	Recipient has opened the HTML message.
Clicked	Recipient clicked on a link within the message.
Spam Report	Recipient marked message as spam.
Unsubscribe	Recipient clicked on messages’ subscription management link.
Won't send	Will not send in the future, check info for explanation.
Did not send	Did not send in the past, check info for explanation.
Pending	Email will send in the future, schedule will tell you when.
Time window past	Send time elapsed before the booking was created, eg a same day reservation wont get pre-arrival emails.
Check email address	Invalid or not in use email address, normally a bounce.
Conditions	Rules applied to email stopped it from sending, e.g., rate codes, dates, etc.

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