Define how a night qualifies for member level upgrades, points and/or rewards.

Note
Only Admin users can access and edit Loyalty Rules.

Select the Loyalty Rules Tab

Select the Loyalty Rules tab from the main navigation.

Qualifying Rules Tab

In some configurations, more than one qualifying rule appears on the Qualifying Rules tab.

Name

The name for the rule is pre-populated and cannot be changed.

Market/Rate Combo

Define specific combinations of Market Codes and Rate Codes that should be included or excluded from this rule. Select the Include or Exclude radio button. Then select a market code and rate code from the respective drop-down lists. Select the down arrow icon. Repeat these steps to create more combinations. A grid below the market/rate combo boxes will display the combination(s) created. Use the action icon in the market/rate combo grid to remove or edit a market/rate combo.

Description

Enter a brief description for later reference.

Minimum Revenue

Enter the least amount of revenue a member must generate during the stay to qualify for points or awards using this rule.

Hotels

Use the Include and Exclude radio buttons and drop-down lists to select hotels this rule does or does not apply to. Select the Include or Exclude radio button, then click the drop-down list to select all included or excluded hotels.

Market Codes

Use the Include and Exclude radio buttons and drop-down lists to select the market codes this rule does or does not apply to. For example, you can include in this rule the market codes for bookings made from the loyalty site and exclude bookings made on discount booking engines. Select the Include or Exclude radio button, then click the drop-down list to select all included or excluded market codes.

Rate Codes

Use the Include and Exclude radio buttons and drop-down lists to select rate codes this rule does or does not apply to. Select the Include or Exclude radio button, then click the drop-down list to select all included or excluded rate codes.

Source of Business

Use the Include and Exclude radio buttons and drop-down lists to select the sources of business this rule does or does not apply to. This filter identifies how or through which channel the business arrived to the hotel.

Channel Codes

Use the Include and Exclude radio buttons and drop-down lists to select the channel codes this rule does or does not apply to (as long as you currently use Channel Codes in your PMS). Channel Codes identify the method or platform a guest used to book a stay, e.g., direct booking engine, OTA, GDS, third party website, etc.