If you must add points to the Member's account, begin here.

Log into your Admin Site

Locate the Member's Account

Search for a member on the Member Search tab, then select the View icon in the record displayed in the Member Results to access a member's information.

Member Transactions Tab

Select the Member Transactions tab.

Add a Transaction

Select Add Transaction (Admin users only).

Enter information in the Add Transaction editor to allot points to the member. Fields with asterisks are required.

If you do not need to add points to the Member's account, begin here.

Member Logs into the Member Portal

Redeem the Award

On the Redeem tab, the member selects Redeem.

Select Ok to confirm.

The Member will be sent a notification email containing the award number.

Confirm the Redemption Appears in Member Portal

The new redemption will be listed on the Redemptions tab of the My Awards page.

Log into your Admin Site

Locate the Member's Account

You can search by the Award Number located in the email, by the member's email address or any other field.

Change Award Status to Redeemed

In the Member Awards tab, locate the newly sent award.

Click on the Sent via Email link and choose Redeemed.

Also enter the Reservation number and select the property from the drop-down list.

This will generate a log of the redemption in the Redemptions tab.

When the property receives a booking with a matching Reservation number, the award status automatically changes to Consumed.