Admin users manage the request queue in the Admin Dashboard.

Request Queue

The Request tab displays upgrade requests from the most recent to the oldest, by default. A user must assign a status of confirmed or denied to all new requests. This view provides high level information about each request and allows a user to easily Confirm or Deny requests.

Expand/Collapse the Request View

Select the Expand icon next to a request to see more details.

Select the Collapse icon to hide request details.

Confirm a Request

Select the Check icon in the Confirm column of a request.

Manually update the reservation in the PMS:

• Change the Room Type in the PMS to the code found in the Upgrade Code field, which is based on the guest's selected upgrade option.
• Apply a nightly Fixed Charge to the reservation. This amount equals the additional nightly upgrade cost indicated in eUpgrade.
• Add comments to the reservation indicating that the eUpgrade request was granted.

Deny a Request

Select the X icon in the Confirm column of a request.