Admin users manage the request queue in the Admin Dashboard.
The Request tab displays upgrade requests from the most recent to the oldest, by default. A user must assign a status of confirmed or denied to all new requests. This view provides high level information about each request and allows a user to easily Confirm or Deny requests.
Expand/Collapse the Request View
Select the Expand icon next to a request to see more details.
Select the Collapse icon to hide request details.
Confirm a Request
Select the Check icon in the Confirm column of a request.
Manually update the reservation in the PMS:
- Change the Room Type in the PMS to the code found in the Upgrade Code field, which is based on the guest's selected upgrade option.
- Apply a nightly Fixed Charge to the reservation. This amount equals the additional nightly upgrade cost indicated in eUpgrade.
- Add comments to the reservation indicating that the eUpgrade request was granted.
If a 2-Way PMS Connection is in place, request fulfillment is automated and the reservation in the PMS is automatically updated, without the need of a staff member.
Deny a Request
Select the X icon in the Confirm column of a request.