The request queue offers a summary view of your requests and provides quick access to confirm or deny requests.

Request Queue

The Request tab displays important details regarding all upgrade requests.

• Hotel Code: Indicates the property for which the request applies.
• Guest Name: Name of the person who submitted the request.
• Arrival Date: Date the guest is scheduled to arrive at the property.
• Cost: The cost of this individual request item.
• Upgrade Total: The cost of all confirmed or denied requests submitted by this guest.
• Status Pending, Lapsed, Confirmed or Denied.
• Email Status: Indicates if a confirmation email has been sent or not.
• Confirm: Select this icon to confirm a request.
• Deny: Select this icon to deny a request.
• Email: An Email icon only appears here once all requests from a guest have been addressed. Select the Email icon to manually send or resend a confirmation email to the guest.

Expand/Collapse the Request View

Select the Expand icon next to a request to see more details.

• Submitted Date: The date the guest submitted the request.
• Email: Email address of the guest who submitted the request.
• Reservation: The reservation number of the guest's original booking.
• Nights: The number of nights associated with the reservation number from the arrival date to departure date. 
• Booked Code: The code used for the original booking. 
• Upgrade Code: The code of the requested upgrade. 
• Previous Requests: The number of requests the guest has previously submitted.
• Confirmed Requests: The total number of requests that that have been confirmed for this guest.
• Last Email Sent Date: The date that the last email was sent to this guest.