Guests can access their itinerary to view, update, cancel or print requests. The status of each request is clearly labeled.

Request Statuses

Pending: A guest has made a request but it has yet to be confirmed by the concierge.

• If a guest changes a Pending request by selecting Update, their changes will be reflected in the Itinerary but the status of the request remains Pending.
• If a guest cancels a Pending request by selecting Cancel, the request status updates to Canceled and the Concierge Name field will display the guest's name, rather than the concierge's name.

Confirmed: The concierge has confirmed a request.

• If a guest updates a Confirmed request by selecting Update, their changes will be reflected in the Itinerary and the status reverts from Confirmed to Pending.
• If a guest cancels a Confirmed request by selecting Cancel, the request status updates from Confirmed to Canceled-Pending.

Canceled-Pending: A guest has requested that a Confirmed request be canceled. The concierge must now confirm the cancellation.

• Once the concierge confirms a requested cancellation, the request status updates from Canceled-Pending to Canceled.

Canceled: The request has been canceled by the guest and the concierge.