SUMMARY: The article provides instructions on accessing customer details within an audience list view. Users can select the "Details" option for any audience to view specific customer information, including names, email status, reservation details, and property names. Access to these details is limited by property permissions; for instance, if a user only has access to Hotel Origami NYC, they will not see data from other properties like Hotel Origami Palm Beach or Hotel Origami Chicago. The article also includes a link for exporting the customer list.
The second tab of Audience details displays customer details
Select Details
On the Audience List view, select Details for any audience.
Customer Details Tab
Select the Customer Details tab.
Customer List
Your list of customers includes first and last name, email, email status, reservation number, reservation status, property name, zip code and the data source of the record.
The results displayed in the Customer List are limited by your property access. For example, an audience named "Repeat Guests" includes Hotel Origami Palm Beach, Hotel Origami NYC and Hotel Origami Chicago. You, however, only have access to Hotel Origami NYC. Your customer list results will include guests from Hotel Origami NYC and exclude guests from Hotel Origami Palm Beach and Hotel Origami Chicago. A colleague with access to all three properties will see a customer list including all three properties.
Read how to export a list.
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