Guestfolio has several roles that you can apply to a user to allow them distinct access to certain parts of the system. These roles loosely mimic positions within a hotel infrastructure. Users can have one or more roles assigned to them to allow additional functionality.

Manager

• All of the functionality of the other roles
• Can view all Guestfolio reports
• Can view and update Hotel details and Hotel Settings
• Can view, create and manage all other Users

Accounting

• Can view Requests and Newsletter Campaigns
• Can view Reports for Reservations, Automated emails, Requests and Newsletter Campaigns

Concierge

• Can view and manage Requests
• Can view, create and manage Events and Notices

Experience

• Can view and manage Requests
• Can view and manage Surveys
• Can view Request and Survey reports
• Can view and reply to individual Survey Responses
• Can view and update Hotel Branding and Social Media Profiles

Front Desk

• Can view Profiles and Reservations
• Can view all users
• Can unsubscribe email addresses
• Can view, add or remove Subscribers interests
• Can view the Failed email report

Marketing

• Can view, manage and create Automated Emails, Newsletter campaigns, Subscriber interests and Email templates
• Can view, manage, create and upload Subscriber Lists
• Can view and update Hotel Branding and Social Media Profiles
• Can view and update Email Settings
• Can view the Automated Email reports

Rooms

• Can view, manage and create Cancellation Policies, Rate Codes and Rooms
• Can view Reservation reports

Sales

• Can view, manage and create Events and Notices
• Can create Reservations
• Can view Reservation reports

Group

• Can access multiple Hotels' accounts
  (can only be assigned by Guestfolio - Please contact us if you need access to multiple properties.)