An unsubscribe globally does not remove an email address from your CRM. It marks the emails as globally unsubscribed. The email addresses can still be seen within the Profile Tab of eInsight if associated to a profile.
Upload a List of Unsubscribes
Navigate to Profile (1) > Subscriptions (2) > Unsubscribes (3) > Add - File Upload (4), and then select the hyperlink provided within the page to download and open the CSV template (5).
The downloaded file will be called UnsubscribeTemplate.csv.
Delete the sample email and then add all the emails to column A and comments in column B. Then save document.
If your CSV file does not generate, disable the pop-up blocker in your browser and try again.
Browse to your Download folder to locate, open and enter your data into the file in Microsoft Excel. When your file is complete proceed to choose your file to upload it. Select Submit.
To re-subscribe a guest's email please contact email@example.com
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