A loyalty member’s activity status is automatically updated whenever the member uses the program. However, it can also be manually updated in Member Information > Member Status.
How to Access Member Information
First search for a member on the Member Search tab, then select the View icon in the record displayed in the Member Results to access a member's information.
Active: A member's status is automatically set to active upon registering. However, the member will not be able to access the member portal or receive emails from the program until they click the activation link in their email. If the member does not book stays or use the account for a predetermined number of months, their status is automatically switched to inactive.
Inactive: If an inactive member books a qualified stay, they are automatically switched to active status.
Depending on your configuration:
- Members’ stays and points may be automatically erased upon their status becoming inactive.
- When an inactive member books a qualified stay, they are automatically switched to active status only during check-in or check-out.
Deactivated: Changing an account's status to deactivated closes the account, erases any associated points and prevents further access to the member portal with the account's credentials. Members cannot see when an account has been deactivated and there is no email notification associated with deactivation. Admin users can deactivate a member's account for any reason.
Manually changing a member’s status will not cancel future automatic status changes for that member, unless the member is manually deactivated. If the member is deactivated, reactivation must also be done manually.
Search to locate a member. On the Member Information tab, click on the member's activity status, which is the underlined link.
Select a new member status from the drop-down list.
Click the check mark icon to save the new status.
It is important to understand the following scenarios to ensure a member receives a new activation email in the event they are manually moved from Active to Inactive or Active to Deactivated.
Active > Inactive > Active
In the event an Admin manually changes a member from Active to Inactive, then later changes their status back to Active, the Admin must manually use the Activation Email Resend in order for the member to re-enroll in the loyalty program as a fully active member.
Active > Deactivated > Active
In the event an Admin manually changes a member from Active to Deactivated, then later changes their status back to Active, the Admin must manually use the Activation Email Resend in order for the member to re-enroll in the loyalty program as a fully active member.