Points-Earning Rules govern programs where members can earn and redeem points for awards. Configure general information for a loyalty rule on the Rule Data tab. Fields with asterisks are required.
Only Admin users can access and edit Loyalty Rules.
Select Loyalty Rules
Select the Loyalty Rules tab from the top navigation.
Open an Existing Rule
Select the Edit icon for the corresponding rule you wish to edit.
Select the Rule Data tab.
Enter a name for the rule.
Enter the name you want to be displayed.
Enter a brief description for later reference.
Indicate which stay date(s) must fall within the start and end dates to be eligible for the rule.
- Arrival: Rules are calculated based on the stay arrival date falling within the selected start and end dates. Note: When creating a bonus rule, full points will not be awarded in one lump sum on the date of arrival. The awarding process follows your program's standard points earning rules typically at the end of a member's stay.
- Departure: Rules are calculated based on the stay departure date falling within the selected start and end dates. Note: When creating a bonus rule, full points will not be awarded in one lump sum on the date of departure. The awarding process follows your program's standard points earning rules typically at the end of a member's stay.
- Arrival or Departure: Rules are calculated based on either the stay arrival or departure date falling within the selected start and end dates.
- Arrival and Departure: Rules are calculated based on both the stay arrival and departure date falling within the selected start and end dates.
Start Date and End Date
Define the valid dates of the rule. Click the Calendar icon to select a date or manually enter a date in this format: mm/dd/yyyy.
The start and end date time zones are associated with how the original configuration was implemented with eConnectivity. eLoyalty receives all data and settings from the eInsight database.
The priority number determines the order in which the rule is applied, in relation to other rules. The lowest number has the highest priority. No two rules can have the same priority. To add a priority, enter a numerical, positive value in the field.
For a Points Earning Rule, select Points.
Select what type of reservation the rule is based on, either qualifying night or stay.
Enter the total points that can be earned per unit(s) of stay/room revenue for this rule.
Enter the number of stays or the amount of room revenue needed to qualify for the point value specified in Points Earned.
Select what unit of measure qualifies for points, either stay or room revenue.
If the rule is calculated on revenue, choose what type of revenue from the drop-down list: room, food and beverage, other or total.
Total Revenue is only available for stay-based rules and cannot be used for qualified night-based rules. Currently, all revenue must be associated with a room reservation and cannot be awarded ad-hoc. For example, a member dined in an F&B outlet but did not have a hotel room reservation. The revenue spent at the outlet cannot be associated to the member at this time).
Points Expiry Month
Enter the number of months after which the points expire.
Include Member Level
Determine the member types for which the rule applies. Choose Select All to include all member levels in the rule. Clear selections by choosing Deselect All. Individually click on each level to include only certain levels.
Stop Further Rules
Check the Stop Further Rules box to prevent rules with a lower priority than this one from being applied after this rule.
Loyalty Rule examples:
Short Stay Rule – For stays equal to or less than 25 nights, one point will be earned per qualifying night, per $1 USD spent on room revenue.
Long Stay Rule – For stays equal to or greater than 36 nights, 0.5 point will be earned per qualifying night, per $1 USD spent on room revenue.
If the rule you created has restrictions, select the Rule Restrictions tab and enter the necessary information.
If the rule does not have restrictions, select Save.