If so configured, view, add or edit special offers and associated promotions created for the loyalty program.
Offers tend to drive direct bookings more than anything else. In your program, you can create special rates and packages that are only available to loyalty members such as 10% off the Best Flexible Rate or a 2 for 1 stay for the member’s birthday.
You can also create bonus rules and present them as offers. For example, you could award double points for staying at a specific hotel on specific dates. Or you can have offers that tie into the booking widget and pass promo codes to the IBE, allowing guests who aren’t members to book that promo. There are so many variables at your disposal when creating offers and rules, the possibilities are endless.
Please note that including these types of offers in your loyalty program requires an integration between your program and the providers of the IBE you use. eLoyalty provides a full range of APIs and authentication processes that can pass a member’s info to the IBE. Once that integration is established and the data is flowing, the IBE providers would handle the rate setup for your members.
Select the Loyalty Setup Tab
Select the Loyalty Setup tab from the main navigation.
Your company's configuration determines which tabs are present in the Loyalty Setup tab.
Add an Offer
Select the Offers tab, then +Add Offer.
Edit an Offer
Select the Edit icon to edit an existing offer.
A blank window will open when you add a new offer, while a window with existing offer details will open when you select to edit a offer. Fields with asterisks are required.
Enter a title for the offer, for internal use.
Visibility Start and End
Choose dates to define when the offer will be visible on the member loyalty website. Only during these dates can members view the offer.
Choose the Member Level(s) that a member must have achieved in order to qualify to receive the offer. Choose Select All to include all member levels in the offer. Clear selections by choosing Deselect All. Individually click on each level to include only certain levels.
Promotion Start and End
Choose dates to define when the offer is valid. Only during these dates can the promotions be used.
Enter a brief summary of the offer including requirements and restrictions. Use the tool bar to format the content and include links.
Select the Edit icon to add a promotional image to be featured with the offer on the loyalty member portal.
Select Browse in the Image Cropper window. Locate the image in your files and select Open.
Use the slider to crop the image, then select Save.
After entering the offer information, scroll down to view, add or edit promotions associated with the offer. Fields with asterisks are required.
All required offer information must be completed before a promotion can be added to it.
Add a Promotion
Select Add Another Promotion.
Edit a Promotion
Select the Edit icon to edit an existing promotion.
A blank Setup Promo window will open when you add a new promotion, while a window with existing promotion details will open when you select to edit a promotion. Fields with asterisks are required.
Enter a validation code for the promotion. It can contain both alphabetical and numerical values.
Enter text to appear on the call to action button (hyperlink) on the loyalty member portal.
Select the hotel properties from the drop-down list that the promotion applies to. Choose Select All to include all hotels. Clear selections by choosing Deselect All. Individually click on each hotel to include only certain hotels.
Enter a brief summary of the promotion including requirements and restrictions. Use the tool bar to format the content and include links.
Select Save to save the promotion. Repeat the process to add more promotions to the offer.
Review the entire offer and when satisfied, select one of the two Save buttons.
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