Automated emails keep members informed and enable them to manage their account.

*To enable these automated emails, you must first provide templates to Cendyn. Please contact your Cendyn Product Success Team for more information.

Automated Emails

• Go Live Email*
• Activation Email*
• Activation Email Kiosk (Auto-Registration)*
• Welcome Email*
• Welcome Email Kiosk*
• Forgot Password*
• Reset Password Confirmation*
• Email Change Confirmation*
• Member Level Up*
• Member Renewal Notification*
• Member Renewal*
• Member Inactivity Notification*
• Manual Transaction
• Contact Us Email*
• Invite Friends Email
• Award Email*
• eGift Email*
• Redemption Email*

Opt-out Link

With the exception of the Activation Email, Forgot Password and Welcome Email Kiosk, all of the emails listed above contain an opt-out link. When a member clicks on an opt-out link, they are taken to the loyalty member portal to log in. There, they must confirm the desire to opt-out. Their account status then changes to "deactivated" and they will no longer be able to log in to the portal.

To reverse this process and re-enable the member to log in to the portal, the member must request that an Admin user manually change their status back to "active."