Member loyalty levels determine eligibility for awards.
How to Access Member Information
First search for a member on the Member Search tab, then select the View icon in the record displayed in the Member Results to access a member's information.
Update a Member's Level
A loyalty member’s level is automatically updated whenever the member uses the program. However, it can also be manually updated in Member Information > Member Level.
When a member's level has been upgraded, whether automatically or manually, a notification email can be automatically sent to the member. To enable either of these features, you must first provide Cendyn with an email template. Please contact your Cendyn Customer Experience Team for more information.
Manually changing a member's level will cancel all automatic level updates for that member and must be managed manually until the next renewal date. No qualification or re-qualification criteria for switching levels will be applied to this member during this time.
For example, a second-tier member is manually upgraded to third-tier through the admin portal. Any further tier changes required prior to the renewal date must now be done manually. Then, during the renewal period, the system will check the requirements for each tier against the member's stay minimum and the member will be assigned the appropriate member level automatically. In addition, if your loyalty program has member-level expiration time frames, you cannot manually change an individual member level expiration date as this conflicts with the overall program rules. You can, however, manually change the member level once expired.
To manually change a member level, click on the member's current member level.
Select the new desired level from the drop-down list.
Click the checkmark icon to save the new level.
When is a Member's Level Downgraded?
Member level renewal rules govern when a member's level is downgraded from one level or tier to another. If a member's level expires, the system checks the member's history during the past membership period for active points, nights, stays, etc., against the renewal rules.
A member will remain in their current level or tier for another membership period if they meet the renewal requirements. If they do not meet the requirements, the member will be downgraded to the next level or tier below, based on the program's membership levels/tier rules.