From managing your cancellation policies to updating your facility fees, take ownership of your transactional email campaigns to ensure guests are receiving the most up-to-date information. Your transactional emails are those scheduled in immediate status. For example, your confirmation, change or cancel email campaign.
In this article, we will review how to unschedule your transactional email campaign, update dynamic content, and reschedule.
Note
If you are utilizing a dynamic content template to edit your transactionals, you can skip the schedule portion of this article.
How to unschedule & re-schedule a transactional email campaign
How to update Dynamic Content
Dynamic Content is utilized in transactional email campaigns to allow hoteliers to personalize what the guest sees based on set rules. These rules can be created based on rate types, arrival dates, room codes, etc. In the video below, we will review how to edit the dynamic content within a transactional email campaign in our Code Editor (Legacy).
As mentioned in the video above, you can add rules to your Dynamic Content container. For example, your deposit policy can have a series of rules associated with it. Here are a few best practices for creating personalized Dynamic Content rules.
- AND/OR
- Use the Stay rule for rate type
- Layer in rules
1 comment
Those best practice bullet points are not particularly helpful. Could use a bit more explanation on them, especially 1 and 3
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