Are you pulling a report using a specific ‘As of’ date and the results are all zero? Is the comparison data on a pace report all zero? Did you receive a scheduled pace report with no data? If so, Revintel may not have received your scheduled daily data for the selected ‘As of’ date.
The property data is updated once a day using a file received from your PMS database server. This file allows us to create a snapshot of what was on the books as of the file received the morning of the selected as of date. If a file is not received on a specific date, Revintel is unable to display the totals on the books for that snapshot date. The reservations made on that date will be included with the next file received, so bookings are not lost, just the ability to view data as of that snapshot date.
What you’ll see in the system:
The pace reports display zeros in the data. In the example below, the zeros in the ‘Subject’ section indicate there was no file received on October 22, 2020. Also, in the ‘Comparison’ section on the example was all zero, this indicates there was no file received last year, on October 24, 2020, which is the same day of the week last year.
If a file has not been received today, the indicator will be red. Once a file is received and processed, the indicator turns green, as shown on the Portal below:
What you'll need to do:
- If the snapshot date is today and it is later than 8am property time, send an email to email@example.com requesting an update. We are notified when a file is not received and reach out to the property IT department to resend the file. An alternate contact may be needed if a response has not been received from IT.
- If the snapshot date is prior to today’s date, we are unable to capture past snapshots from the PMS. Please change the selected ‘As of’, ‘Pickup Start’, or ‘Pickup End’ date to view a different snapshot.