Do you need help with one of Cendyn's products? We are here for you! There are several different ways you can contact customer support. 

Glossary of Terms

Option 1: Visit the Knowledge Cloud
Option 2: The Help Button
Option 3: Submit a Request via the Knowledge Cloud 
Option 4: The Customer Portal - Access and track your support tickets
Option 5: Direct Contact

Option 1: Visit the Knowledge Cloud

We’ve refreshed the content on the Cendyn Knowledge Cloud to bring you the most up-to-date, relevant, and accurate information. Come check it out.

Option 2: The Help button 

In the products at the bottom of the page, you can select the Help button. The Help button is where you can search hundreds of articles in our Knowledge Cloud or directly contact our team by selecting Contact Us.

Note
The Help button is available for the following products - eInsight, Guestfolio, Revintel, Guestrev, Grouprev and eNgage. You can also go to cendyn.com. ​​​Click the Help link in the upper right-hand corner. Click Submit A Request to launch your new online experience.

Option 3: Submit a Request via the Knowledge Cloud 

From every page of the Knowledge Cloud, you can select Submit a Request at the top of the page.

Option 4: The Customer Portal - Access and track your support tickets

Once a ticket has been submitted you can check the ticket status or follow-up directly by signing into the Customer Portal. 

Unsure how to set up your Customer Portal account? Watch the video below.