Learn the basics on how to use Serenata @mail including how to log in and log out. Become familiar with the available menu options and how to access the Options menu to change your password and other basic user settings.
About Serenata @mail
Serenata @mail is usually hosted in the Serenata IntraWare data center and will be accessible via a URL such as https://pool6.serenata-services.com.
In principle, any staff member of the hotel or hotel chain can access Serenata @mail. For security reasons, you will require a user ID and corresponding password to log into Serenata @mail.
Accessing Serenata @mail
In your Internet browser (Internet Explorer or Firefox), enter the URL of Serenata @mail.
Or, select the link to Serenata @mail from your Favorites.
The URL shown in the screenshot above is just an example. There are different pools for Serenata @mail.
You will be taken to the Serenata @mail Login page.
Enter your User Name and press Tab. Enter your Password and click Login. The system will display the Serenata @mail main menu with the Message Monitor.
If you have entered an invalid User ID or the wrong password, the system will display an appropriate message and will remain on the login page.
Try to log in again by entering your User Name and Password once more and by clicking Login.
About User Rights and Available Functions
Access to functions in Serenata @mail depends on the access rights linked to the user ID with which you have logged in. Therefore, you may not be able to access all functions described here. In some cases, you will also not see them.
For instance, as a standard user, you will probably have access to the Message Monitor, Test Templates, the Manual Email option and Statistics, but not to the available Setup options. Therefore, the Setup options will not be available in the Serenata @mail screen, as in the below screenshot.
In a multi-property environment, supervisors will be able to see all available data sources (PMS), whereas the display will probably be limited to one source for front desk users.
As a rule, only the manager or supervisor of Serenata @mail will have access to ALL options. This includes the setup menu and all source-related setup options, i.e. Text Module Setup, Label Setup, Link Setup, and Image Setup.
Please check with your supervisor to inquire about your user rights within Serenata @mail.
Logging Out
You can exit Serenata @mail by closing the browser window in which you are viewing the application. However, if you want to log on with another user ID, it makes more sense to log out from the application without closing the windows.
Log out whenever you are away to prevent unauthorized people from accessing the system. If in doubt, please check with your IT security officer for corporate policies.
From any of the Serenata @mail screens, click Logout in the top-right navigation. The system logs you off and displays the Serenata @mail Login page.
Options Menu
From the Options menu, you can change your basic user and display settings. For example, you can change your first and last name, password, email address and the number of rows displayed per page.
From any of the Serenata @mail screens, click Options in the top-right navigation.
Make the required changes. Click Save to store your changes.
| Options Fields | Description |
| First Name | First name of the user. |
| Last Name | Last name of the user. The first and last names are displayed in the top-left corner while logged in. |
| Password | In the Password field, enter your personal password for logging into Serenata @mail. |
| Confirm Password |
In the Confirm Password field, type the password once again. Click Save to update your password. Note: Contact your system supervisor if you have forgotten your password. |
| Email Address | Email address of the user. This is for information only and not used in the @mail sending process. |
| # of Displayed Rows (Single) | Specify the number of records @mail will display in single-line lists before breaking to a new page. Refers to the result rows displayed in Statistics and with Mail Merge results, where multiple lines are shown for one record. |
| # of Displayed Rows (Multiple) | Specify the number of records @mail will display in multiple-line lists before breaking to a new page. Refers to the result rows displayed in the Message Monitor and Text Modules, where multiple lines are shown for one record. |
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