In order to initiate a new request, users must sign in. New users are encouraged to establish a new account by proceeding to the sign-in page. 

How to create and/or verify your account.

Establishing an account will grant you visibility into your tickets and the capability to cc additional members of your team. This functionality allows you to monitor the current status of your requests as well as the resolutions of prior requests.

Step 1: Access our help page.

Step 2: Sign in. 

Step 3: At the top, click on "submit a request."

Step 4: Scroll down to find a search bar where you should select the option to submit a support request.

Step 5: Complete the following fields:

• Email address: Add your corporate email address here.
• Subject: Include a brief summary of your issue.
• What product do you need help with?: Select the type of service (Marketing Services, Reservation Services, etc.), then select the product.
• Website domain: Optionally, you can add your website domain.
• Property/Client: Add the name of your hotel or chain.
• Description of the issue: Describe your issue. Remember, the more detailed it is, the easier and faster it will be for the team to find a solution.
• Impact: Optionally, choose the type of impact this issue has.
• Secondary email address: Optionally, you can add another email address as a secondary contact.
• Attachments: Attach files that may help resolve the issue.

Step 6: Click on "submit."

Step 7: Once you've clicked, a pop-up will appear with some recommended articles related to your question.

If any of these articles help you solve your query, click "yes, close my request," and the ticket will not be generated.

If, on the other hand, none of these articles help resolve the issue, you can click "no, I need help" and continue creating your request.