If you have questions about your contract with Cendyn, whether it's reviewing terms, requesting changes, obtaining a copy, or initiating termination, this guide provides clear instructions on how to proceed and who to contact.

Where can I view my contract terms and request changes?

For any questions regarding your commercial contract terms or to request an amendment, please contact your Sales representative or dedicated Account Manager (if applicable).
If you do not have a direct contact, please email customersuccess@cendyn.com.

How do I terminate my contract?

Please ensure you are respecting the terms and duration outlined in your contract.

If your contract is nearing its end and you would like to proceed with termination, send an email to your Account Manager (if applicable) or to DMPsupport@cendyn.com, including your hotel name and WIHP ID.

Our team will handle the closure of your account and notify the Finance department to take appropriate action.

How can I get a copy of my signed contract?

To request a copy of your signed contract, please contact your dedicated Account Manager or email customersuccess@cendyn.com, including your hotel name and WIHP ID.